Email Support
We do make sure our projects are supported but it is important to remember that we don’t have a 24/7 helpdesk. We offer email support for everything, and by emailing the appropriate address (see below) you’ll receive the best and fastest response. We have a great many users and projects to support so please bear in mind that when things get busy, we may not be able to respond instantly.
Non-CARET services
Although CARET provide services that have names starting with “Cam”, we don’t make CamSIS, CamGrad, Hermes and many other services here at the University of Cambridge.
- For questions about Raven, Hermes, and more, please contact the University Computing Service.
- For CamSIS and CHRIS and CamGRAD, please contact MISD (Management Information Services Division).
CamTools
For help with CamTools, first try our support pages which are full of useful guides and do check out our videos too. If these pages don’t help you, then you can email our helpdesk at camtoolshelp@admin.cam.ac.uk
If there are features you’d like to see in CamTools, or if you’d like to talk more about how CamTools can support your research or teaching, or are interested in working with us to develop CamTools further, please email camtoolshelp@admin.cam.ac.uk
Talks.cam
The Talks.cam help pages are your first port of call. If you can’t find what you are looking for there, or have suggestions for enhancements to Talks.cam, email webmaster@talks.cam.ac.uk
If you are looking for a Talks service for your university or organisation, or would like to work with us to develop Talks further, please contact helpdesk@caret.cam.ac.uk
Survey Tools
CARET has provided a range of tools over the years to support University surveys of all kinds. At the moment, the only active tool we support is SWIFT, which is part of CamTools. SWIFT replaced the previous online student feedback tool, Ostrakon, and supports both anonymous and authenticated surveys; it’s easy to survey groups of students within a CamTools site.
For help with SWIFT, or any enquiries about making surveys at Cambridge, contact camtoolshelp@admin.cam.ac.uk
CARET holds a university wide licence for Qualtrics. Qualtrics enables users to create their own web-based survey and conduct statistical analysis on the results. CARET has arranged this pilot of Qualtrics service on behalf of the University. If you have any questions about the Qualtrics software, please contact qualtrics@caret.cam.ac.uk
Anything Else
If your issue is not addressed above, please contact our helpdesk on helpdesk@caret.cam.ac.uk
Copyright Info
For information about copyright in the University, including how scanned materials can be used, go to our copyright page.
Get involved
If you are interested in working for CARET, joining us as a visitor or on a student placement, or wish to learn more about any of our activities, please contact Stephanie Saunders (stephanie@caret.cam.ac.uk).
CARET eLearning Strategy
Find out more about the University’s policy.
